Refund Policy

Last Updated: August 12, 2025

1. Our Commitment

At Onedialer Africa, we are committed to your satisfaction. Our goal is to provide a powerful and reliable AI call agent platform. This policy outlines the conditions under which we offer refunds for our subscription-based services.

2. Eligibility for a Full Refund

We offer a 24-hour, no-questions-asked full refund for all new plan subscriptions. To be eligible, you must request a refund within twenty-four (24) hours of your initial purchase.

This policy applies only to your first subscription to a paid plan.
Refunds are not applicable to subscription renewals.

3. Pro-rated Refunds for Annual Plans

If you are on an annual plan and decide to cancel after the initial 24-hour period, you may be eligible for a pro-rated refund for the unused months remaining in your subscription term. Pro-rated refunds are calculated based on the standard monthly rate for the months the service was used.

4. How to Request a Refund

To request a refund, please contact our support team directly by sending an email to support@onedialer.africa from the email address associated with your account. Please include your reason for the request so we can improve our service.

5. Processing Refunds

Once your refund request is received and approved, we will process it within 5-7 business days. The refund will be credited back to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

6. Non-Refundable Items

Please note that any pay-as-you-go credits or one-time purchases for additional call minutes are non-refundable once they have been used.

7. Effect of a Refund

Upon a full refund, your account will be downgraded to the "Free" plan. You will lose access to paid features. Your existing agents and data will not be deleted, but you may be unable to access some of them if you are over the free plan's limits.

8. Questions

If you have any questions about our Refund Policy, please review our Terms of Service or contact us at: info@onedialer.africa.

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FAQ

Frequently Asked Questions

Find answers to common questions about Onedialer Africa, our features, and how to get the most out of the platform.

Onedialer Africa is an AI-powered platform that allows businesses to automate their customer service and sales calls using intelligent, human-like voice agents.

Our AI is trained on a diverse range of African languages and accents to ensure natural and effective communication with your customers across the continent.

The Free plan allows you to test our platform with a limited number of calls. Paid plans unlock higher call volumes, advanced features like CRM integration, and dedicated support.

Yes, CRM integration is a key feature of our paid plans. You can seamlessly connect Onedialer with popular CRM platforms to sync call data and customer information.

All users have access to our community support channels. Paid plan subscribers get priority email and phone support for faster, direct assistance from our team. You can always reach us at support@onedialer.africa.