1. Introduction

Welcome to Onedialer Africa ("we," "our," or "us"). We provide an AI-powered call agent platform designed to help businesses automate their customer service and sales calls (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide and improve our Service, we collect several types of information:

• Account Information: When you register, we collect personal details such as your name, email address, and company information. You may also choose to link your account with third-party providers like Google or Microsoft for authentication.
• Call & Usage Data: We collect information related to your use of the Service, including call metadata (such as duration and phone numbers) and analytics on agent performance. Call recordings and transcripts may be stored for quality assurance and AI model training.

3. How We Use Your Information

Your information is used for the following purposes:

• To provide, maintain, and personalize our Service.
• To manage your account, billing, and authentication.
• To improve our AI models and the overall quality of our voice agents.
• To communicate with you about your account or service-related updates.
• To protect the security and integrity of our platform.
• We consider your call data and customer information to be your confidential information. We do not sell or share this data with third parties, except as required by law or for security and support purposes.

4. Data Security

The security of your data is our top priority. All data, including call recordings and transcripts, is protected by end-to-end encryption using industry-standard TLS protocols. We employ multiple layers of security for our infrastructure. Sensitive information is encrypted at rest to prevent unauthorized access.

5. Your Data and Call Content

You retain full ownership of your customer data and the content of your calls. We will not use your confidential information for any purpose other than providing and improving the Service to you. You are responsible for ensuring your use of the Service complies with all applicable laws, including those related to call recording and consent.

6. Cookies and Tracking

Our platform is designed to be a focused tool for businesses. We do not use third-party advertising or tracking pixels. We use essential cookies for core site functionality, such as keeping you logged in. We may use first-party analytics to understand service usage, but we do not engage in behavioral tracking for marketing purposes.

7. Third-Party Services

You can register and log in using third-party services like Google. When you use these services, you authorize us to collect authentication information, such as your name and email, as permitted by your settings with that service. The use of your information by these third parties is governed by their respective privacy policies.

8. Contact Information

For any privacy-related inquiries, data access requests, or concerns, please contact our support team. Official communications should be directed to: privacy@onedialer.africa. We aim to respond to all inquiries promptly.